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Commercial and Community Banks and Credit Unions

Taking cues from top performers can improve engagement and success

These FIs have strong service cultures and deep customer/member relationships. To keep up with larger retail banks and new entrants, they need to tie these core strengths to innovation and engage consumers with compelling payments experiences.

 

Say their IT infrastructure makes it easy to innovate

47 Top Performers
14 Credit Unions
13 Community Banks
17 Commercial Banks

Plan to focus on consumer engagement innovations

80 Top Performers
48 Credit Unions
43 Community Banks
37 Commercial Banks

Average payments budget allocated to new product innovation

66 Top Performers
32 Credit Unions
28 Community Banks
26 Commercial Banks
Playbook

The Top Payments Performed Edition

Webinar

Top Payments Performers

Infographic

The Making of a Top Payments Performer

Infographic

Payments Focus: Past Vs. Future

2018 Innovation Readiness playbooks

Access playbooks with actionable insight, infographics, and webinars to hone your business strategy and execution.

Top payments performers

Learn what the top innovators do to separate from those in the middle of the pack and what attributes lead to success.

Mid-size FIs

Understand whether how FIs between $5B and $25B are succeeding at innovation and what they can do to improve.

Commercial and community banks and credit unions

How successful are CUs and community and commercial banks at rolling out innovative payments solutions consumers want?

Scaling payments innovation

Being responsive to market needs is key to success. FIs with the ability to test and iterate innovations in a sandbox have outcomes that rival Top Performing FIs.

Customer experience and engagement

Digital experience is important, but customer engagement is what really matters when it comes to being the brand of choice. Learn how top innovators differentiate.

FI payments innovation agenda

Successful FIs demonstrate that there’s a modern blueprint to operationalizing innovation and making it a sustainable core competency.